Community Ambassador

Schedule: 15-25 hours per week, dependent on availability

Compensation: hourly, based on experience

Description:
GoggleWorks Center for the Arts seeks a personable, detail-oriented conversationalist for the position of Community Ambassador, who will be responsible for providing outstanding guest experiences in a retail environment. This position provides internal support to all artists, arts partners, students, visitors and staff that frequent our spaces. Their driving purpose will be to deliver memorable interactions with each of our guests, leaving a positive, lasting impression of GoggleWorks, which embodies our mission of “transforming lives through unique interactions with art”. This position is multi-faceted with opportunities to expand into special projects or join GoggleWorks committees

 

Reporting:

Community Ambassadors report directly to the Director of Retail & Visitor Experience

 

Preferences:

– Passion for the visual arts, commitment to GoggleWorks’ mission and willingness to learn about and embrace the local community; prior familiarity with the Reading area a plus

– People-person with an outgoing, positive attitude and the ability to deal effectively and courteously with the public in occasionally stressful situations

– Organized, detail-oriented, proactive with the ability to manage competing priorities effectively and adapt quickly to change

– Professional and conversational, with strong oral and written communication skills; bilingual in English/Spanish advantageous.

– Ability to work as a member of a team, as well as independently, to build relationships with both regular and first-time visitors

– Previous experience working in customer service required – retail preferred; experience in events or education a plus

– Must have a strong interest in retail sales and an enthusiastic desire to be knowledgeable about all merchandise for purchase in the Goggleworks retail space

– Ability to use a point of sale system, handle cash, run credit card machine, manage end-of-day count, and daily deposits; experience with Square POS or Square for Retail a plus

–  Capable of working a flexible schedule including some nights and weekends to accommodate a robust schedule of programming and events

– Experience with Google Suite (Gmail, Google Drive, Calendar, Sheets, Docs, etc.)

– Proficient in Microsoft Office (Word, Excel)

– Experience with using Square a plus

 

Responsibilities:

– Create a welcoming atmosphere for every guest at GoggleWorks with an emphasis on delivering consistent, positive experiences

– Accurately complete sales transactions, including, but not limited, to retail items, memberships, gallery artwork, gift cards, studio rentals and materials purchases, concessions and film tickets, as required

– Act as a spokesperson for the artists featured in our retail space and galleries by learning about their artwork and using that knowledge to engage with our guests

– Answer phones to resolve questions regarding GoggleWorks’ offerings, directing calls to the appropriate departments/persons when necessary

– Field in-person, phone, and email inquiries regarding GoggleWorks educational/group programs, contracts and special events and take registrations/process payments for a variety of offerings

– Maintain the appearance of our retail space by restocking as needed, updating signage, straightening and reorganizing our products, and routinely cleaning and /or polishing the artwork

– Arm and disarm our alarm system on a daily basis in addition to handling security protocols when the alarm is activated

– Provide administrative support when necessary to our Programs, Marketing and Events departments to ensure smooth daily operations

– Receive and distribute packages and shipments to both staff and tenants

 

Please submit the following information to Tess Doran (tdoran@goggleworks.org):

– Cover letter emphasizing your connection to our mission (listed in the description), resume, and two professional references

Seeking Artist Instructors

Here at GoggleWorks, we are always looking to expand our educational offerings and introduce new ideas and techniques to our students and community. Our educational offerings are only as good as the artist instructors that teach here. To that end, we invite qualified artist instructors to propose classes and/or workshops in each of our seven teaching studios, including: ceramics, hot glass, warm glass, metalsmithing, photography, printmaking, and woodworking. For instructors who teach outside of these mediums, special topic classes and workshops enable us to move beyond the traditional. We are always looking to expose our student body to new mediums, methods, and materials; nothing is off limits.

GoggleWorks Center for the Arts is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, sexual orientation, political affiliation, or belief. Employment decisions are made without consideration of these or any other factors that are prohibited by law.