Seeking Guest Experience Team Leader

Schedule: 25-30 hours per week

Position Description:

GoggleWorks is searching for an energetic, motivated coach to lead our Guest Experience team of 3-5 dedicated part-time employees. The ideal candidate is a dependable, positive team player who can juggle multiple projects, is an exceptional communicator, knows her or his way around software applications, and has rock-solid organizational and administrative skills. A positive attitude and deep commitment to relationship building is a must.

The best candidate has at least three years of experience leading similar type teams, will have a contagiously optimistic personality, a cheerful and professional demeanor, an enthusiastic sense of humor and strong work ethic. Being coachable, an intentional listener and having an “it’s my pleasure” attitude will help make them very successful.

The Guest Experience Team Leader will reflect our organization’s mission and ensure that the team makes exceptional impressions on every person who comes through our doors. If this sounds like we are describing you, then we are very interested in speaking with you!

Reports to:

Director of Operations

Responsibilities:

-Manage team of 3-5 part-time guest experience members, ensuring punctuality, accuracy of and adherence to procedures
-Further the mission of GoggleWorks by engaging guests, promoting curiosity, building teamwork, and communicating about programs and activities
-Model and coach team in outstanding guest interactions as the first point of contact for students, artists, arts partners, team members, and visitors
-Communicate information on the events, exhibitions, programs, artists, and arts partners at GoggleWorks
-Answer questions or direct to the appropriate department in person, via email, and by phone
-Retain knowledge of course offerings and accuracy in registering students for classes
-Use appropriate forms and procedures to sell memberships, gallery and retail artwork, gift cards, studio rentals, supplies, and theater tickets, as needed
-Update events and signage in front lobby area, as required
-Use a register, count change, handle cash, run a credit card machine, manage end-of-day reports, reconcile cash register and daily deposit

Qualifications:

-High School Diploma or G.E.D. required
-Associate’s or Bachelor’s degree preferred
-3+ years of leading staff or related experience required
-A positive, take-charge attitude and remarkable guest relations skills and leadership capabilities
-A team player who enjoys working with and assisting others
-Able to focus and remain calm under pressure and stressful situations
-Proficient in Google Drive / Google Docs, Microsoft Office Suite (Excel, Word), email, multiple-line phone system, and the internet
-Capable of managing competing priorities effectively
-Highly organized and detail oriented
-Exceptional written and spoken communication skills
-Available to work flexible work schedules including mornings, evenings, weekends and holidays
-Bilingual English and Spanish is preferred
-Must pass and maintain criminal and child abuse clearances, as required by law
-Passion for GoggleWorks’ mission and community

To Apply:

Send us a cover letter telling us why you are a great fit for our organization. Include your resume with subject line “Guest Services Team Leader” to Jamie Smith at jsmith@goggleworks.org.

GoggleWorks Center for the Arts is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that are prohibited by law.

Seeking Communications Coordinator

Schedule:
Part-time, 24 hours per week to start

Compensation:
Hourly, based on experience

Position Description:
Under the direction of the Marketing Director, the communications coordinator will enhance and reinforce GoggleWorks’ unique brand experience through social media presence, e-blasts, website, and print publications, as well as serve as a liaison for media outlets and assisting in public relations. In coordination with graphics and creative, the communications coordinator is responsible for publishing all internal and external communications with the purpose of increasing visitor/audience engagement, building GoggleWorks’ community, and maximizing the impact of GoggleWorks’ programs.

Reports to
Marketing Director

Collaborates with
Graphics & Advertising Coordinator, Exhibitions Coordinator

Key Responsibilities:

Internal Communications
-Act as a liaison between GoggleWorks and key stakeholders (studio artists, arts partners, renters, staff) to write/distribute important campus-wide news and events.

External Communications
Maintain and fulfill all digital and print communications in a style and manner consistent with the organization’s brand standards, key messages, and tone, to including:
-Publishing timely content on GoggleWorks’ website
-Writing and distributing regular enews to target audience segments
-Writing copy for special and recurring events, promotional materials, and printed publications (i.e. course catalogs, brochures, postcards)

Social Media
-Maintaining and growing our existing social media presence and engagement on Facebook and Instagram

Contact Management
-Maintaining and developing internal and external contact lists; including, but not limited to key stakeholders, members, studio artists, press, and partners

Public Relations
-Maintaining and developing press lists and key media contacts, draft and distribute press releases, and assist with press request fulfillment
-Write editorial copy for local print and online publications
-Maintain ongoing archive of press coverage

Qualifications:
-Bachelor’s degree in related field, plus 2 years experience working in communications/public relations
-Strong written and oral communication skills
-Ability to write and publish dynamic content across multiple channels (e.g. newsletters, website, blog, and social media) with consistent organizational voice and tone
-Background or experience writing about visual arts and artists/creatives a plus
-Ability to work self-directed and within a small group, manage several projects at once, and meet critical deadlines
-Ability to juggle and prioritize competing deadlines
-Highly organized and detail-oriented
-Previous experience managing corporate or organizational social media accounts (Facebook,Instagram, Twitter) preferred
-Photography and/or videography skills a plus
-Proficient in MS Word and Excel; Google Apps
-Working knowledge of WordPress, MailChimp, Zoho a plus
-Passion for GoggleWorks’ mission and community

To Apply
Send your resume, two relevant writing samples, and cover letter as a PDF attachment with subject line “Communications Coordinator Position” to Nova Harris at nharris@goggleworks.org.

GoggleWorks Center for the Arts is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that are prohibited by law.

Seeking Custodial Assistant

The Custodial Assistant will maintain the GoggleWorks facilities in good physical condition with a clean and neat appearance.

Organizational Background

Located in the former Willson Goggle Factory building, GoggleWorks is the largest community arts center of its kind in the country. The five-story, 145,000 square-foot complex features six large teaching studios in ceramics, hot and warm glass, metalsmithing, photography, and woodworking; 35 juried studios for artists and makers working in a variety of media; and dozens of music, arts, and other cultural organizations. The complex also includes several major exhibition galleries, a 131-seattheatre, acafeand STORE featuring the work of over 200 artists from GoggleWorks and beyond.

Reporting

The Facilities/Maintenance Assistant works independently and cooperatively with staff and reports directly to the Facilities Director.

The hours required for this position are:

Thursday evening 4pm-9pm
Friday evening 4pm-9pm
Every other Saturday evening, times vary
Occasional Sunday evening
Additional hours as needed

Qualifications:

-Have essential physical and mental capabilities in the following: Interpersonal skills, memory, attention to detail, follow directions, comprehension, calculating, reading, writing, speaking, evaluating, mathematics, organizing and innovation. Must be able to move continuously during work hours and be able to lift and/or carry 50 to 75 pounds.
-High School Diploma or G.E.D.
-Experience in Facilities or willingness to learn
-Use ladders when required in work assignments
-Follow instructions regarding the use of chemicals and supplies. Use as directed
-Be available to handle emergencies and special situations requiring immediate attention
-Ability to work a flexible schedule including nights and weekends
-Ability to work as a member of a team
-Bi-lingual Spanish/English preferred. Must be able to speak and read English.
-Must pass and maintain criminal and child abuse clearances as required by law

Responsibilities:

-Report to Facilities Director who is responsible for the direction of housekeeping services in the facility
-Clean and sanitize restrooms/bathrooms using established practices and procedure
-Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers; clean off tops of light fixtures; refill restroom dispensers
-Transport trash and recycling to correct dumpsters when necessary
-Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
-Assist during events to attend to trash, spills and custodial related duties. Lock and unlock assigned rooms: secure when facilities are not in use checking for and reporting any unauthorized occupants, turn off lights
-Perform cleaning and related activities such as removing snow or debris from sidewalks and stairs in areas outside the building perimeter
-Move furniture, equipment, supplies and tools on an incidental basis
-Wash accessible interior and exterior windows. Clean blinds. Launder cleaning rags and dust mops
-Attend to emergencies when necessary
-Attend safety meetings and other related meetings when necessary
-Handle recycling materials
-Support and enforce all GoggleWorks policies and OSHA requirements
-Perform related duties as required

GoggleWorks Center for the Arts is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that are prohibited by law.

Job Type: Part-time

Please send resume to jsmith@goggleworks.org

Seeking Artist Instructors

Here at GoggleWorks, we are always looking to expand our educational offerings and introduce new ideas and techniques to our students and community. Our educational offerings are only as good as the artist instructors that teach here. To that end, we invite qualified artist instructors to propose classes and/or workshops in each of our seven teaching studios, including: ceramics, hot glass, warm glass, metalsmithing, photography, printmaking, and woodworking. For instructors who teach outside of these mediums, special topic classes and workshops enable us to move beyond the traditional. We are always looking to expose our student body to new mediums, methods, and materials; nothing is off limits.

GoggleWorks Center for the Arts is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, sexual orientation, political affiliation, or belief. Employment decisions are made without consideration of these or any other factors that are prohibited by law.